To: Brian Roberts, CEO, Comcast Corporation
Comcast: Don't Fire That Poor Customer Service Representative
Comcast, don't fire the customer service representative who berated two consumers trying to cut off their service. Instead, don't merge with Time Warner Cable - don't expand your terrible corporate culture even further.
Why is this important?
Hundreds of thousands of people have listened to the customer service call that Ryan Block recorded with a Comcast customer service representative. While Ryan and his wife tried to terminate their Comcast service, the representative aggressively pushed them for reasons why, and wouldn't let Ryan end his service without an explanation.
Ryan and hundreds of others have pointed out the real problem here: that Comcast employee was certainly too aggressive, but he works at a company with a legendarily terrible work culture and, according to Consumer Reports, one of the lowest customer satisfaction ratings in the country.
If we want to have real power over whether or not we're at either end of this kind of interaction in the future -- as consumers with little choice in our broadband provider, or as workers locked into a system that drains us of choices and of self respect -- we need to make sure Comcast doesn't fire this worker -- and we need to fight hard in Congress and at the Federal Communications Commission to block the proposed merger of Comcast and Time Warner Cable that would expand Comcast's reach to tens of millions more customers nationwide.
Comcast, don't fire this poor employee. Congress, hear this call as a warning -- a Comcast/Time Warner merger would be devastating for workers and consumers alike.