Fix Battlefield 4 or compensate us for a broken game

DICE/EA promised its player base and fan base the "Next-Gen" in gaming. What we received is an unfinished product that has frozen multiple times on every platform. PC, PS3, PS4 and Xbox 360. Players on all platforms have had server crashes, game data erased, including the singleplayer campaign as well as their multiplayer progress. For days and weeks now, on Battlefields Official Facebook page, all Battlefield is saying is " We are aware of the concerns and are investigating. Please see this link for more info on upcoming fixes: http://ow.ly/qsdeR" . This is all we the players get in response. All of us feel that our concerns and problems have fallen on deaf ears. We want a finished game, not something that was packaged and shipped unfinished. DICE/EA should either listen to its customers and fix this game, or give us some sort of compensation for paying $60.00 to $120.00 for a game that does not work.