By Jon Soldo (Contact)
To be delivered to: The New York State House, The New York State Senate, and Governor Andrew Cuomo
National Grid and Long Island Power Authority’s (LIPA) preparedness and response to Hurricane Sandy have been completely unacceptable.
Poor pre-planning has led to over 50 electrical substations going offline and left more than 1 million customers without power. Surely these substations could have been located, built, and/or protected better.
Poor response is evident in that initial time frames for repair were given as "7-10 days", and then later bumped to "10-15 days". Over 150,000 customers are still without power a full nine days after the storm. Many are being told, “It could be at least another week”.
Calls to customer service provide no estimated repair times for particular addresses, and as of November 7th they are no longer accepting calls. A message just simple says, “Due to the high call volume we cannot assign you a representative. Please try again later.” To boot, LIPA’s text alert system is not functioning as well.
The fact that LIPA had to bring in thousands of out of state works also speaks volumes to their level of preparedness. Also, the fact that more than 1,500 non-union workers were turned away is simply appalling.
With temperatures dropping and gasoline lines growing, harm that comes to people and their homes now falls on LIPA’s shoulders.
For the highest power rates in the country, this is simply unacceptable.
Please sign if you agree.
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